We endeavour to complete the work within the amount of Minutes, Hours, Days or even weeks stated on the quotation provided. We do however encounter problems which are unforeseen and aim to provide the customer with as many updates as possible. We do from time to time get let down by suppliers, Contractors (should contractors be used) and also experience acts of GOD which are all out of our control. In line with our aim to provide transparency at all times we will provide you with an answer whether it is good or bad.